Your fare drops. We handle the rest.
Everything you need to know about how Tailwind monitors, alerts, and executes fare switches on your bookings.
Switch Rules
Every switch is governed by strict rules to protect your booking and your money.
Maximum 3 switches per booking
After 3 switches on the same booking, monitoring continues but no further switches are executed.
Same origin and destination, forward dates only
Switches must maintain the same route. No backdating. The new departure must be on or after the original.
Eligible carriers only
The new fare must be on a carrier within our 58-carrier IOSA-screened network. Cross-alliance switches are supported.
Net benefit must exceed £20 per passenger
After our 20% fee, the saving per passenger must be at least £20. Below that threshold, no alert is sent.
Dual confirmation required
You receive an alert and must confirm twice: once to approve the switch, once to acknowledge the new PNR.
Irreversible once confirmed
Once both confirmations are received, the switch executes. The old booking is cancelled and cannot be restored.
12-minute price lock
When a price drop is detected, the fare is held for 12 minutes. If you do not confirm within this window, the opportunity expires.
±2% re-verification before execution
Immediately before booking, the fare is re-checked. If it has moved more than ±2% from the quoted price, the switch is aborted and you are notified.
Price Watch Tiers
Basic
Included with every booking
- Continuous fare monitoring
- Activates automatically on booking
- Standard polling frequency
- Alerts when net benefit > £20/pax
- No expiry while booking is active
Active
One-time charge per booking
- Everything in Basic
- 8x per day polling in the last 48 hours
- Priority fare lock (12-minute window)
- SMS + Telegram instant alerts
- Best for high-value or last-minute fares
What Happens To Your Booking
The 8-step lifecycle from booking to saving.
Original Confirmed
Your booking is live. PNR issued, tickets confirmed, seats assigned. Everything as normal.
Price Watch Activates
Continuous fare monitoring begins automatically at no cost. Basic tier polls throughout the day.
Price Drop Detected
Our system identifies a fare on the same route that is meaningfully cheaper than what you paid.
Alert Sent
You receive a notification (email + SMS/Telegram) with the exact saving, fee breakdown, and a 12-minute confirmation window.
You Confirm
Two taps. First: approve the switch. Second: acknowledge the new booking details. Both within the 12-minute lock.
New Booking Issued, Old Cancelled
We book the new fare FIRST, then cancel the old one. You are never without a confirmed booking. New PNR issued.
Refund Processed
The original fare refund flows back to your payment method. Our fee (20% of gross saving) is charged separately.
Monitoring Resumes
Price Watch continues on the new booking. If the price drops again, the cycle repeats (up to 3 switches total).
Upgrades
When a higher cabin class becomes available at a reasonable differential.
Maximum upgrade cost per passenger per flight segment
You see the exact additional cost before confirming. No hidden markups. The price difference is the price difference.
Tailwind will never suggest moving to a lower cabin class. Switches are always same-class or upgrade only.
Seat & Meal Preferences
Your preferences carry forward to the new booking.
Seat Preferences
Your seat preference (window, aisle, specific row) is recorded and submitted as an SSR on the new booking. Where the exact seat is unavailable, the closest equivalent is selected. You are notified of any change.
Meal Selection
Dietary preferences and special meal requests (VGML, KSML, DBML, etc.) are carried forward automatically. If the new carrier offers a different meal programme, you will be prompted to confirm your selection before the switch completes.